About Monbulk Family Clinic

Monbulk Family Clinic was formed in 1999 by John Gruner being joined by Jeff Lindenmayer who had both been at Selby Family Clinic from 1995. In 2005 we were selected as a training practice and have since attracted doctors, nurses, paramedicals and specialists. In 2011 we linked with Selby and Kallista Medical Center so that all three separate clinics may view each others records and appointments to give patients more options.
Our focus is on being proud of our vocation and trying to set an example in patient care to the students and post graduate doctors we are privileged to be involved with.
We hope to be around at least another 20 years and avoid the corporate model.

OUR VISION:   
We provide holistic health care to our community with pride in our work and a commitment to excellence. 

OUR MISSION:  
​Our priority is to provide high quality care and maintain a healthy, independent community.
We have a supportive, inspiring workplace where we are proud of what we do.
Being a multi-skilled team, we strive for excellence by teaching and learning.
We work in partnership with our patients and their families

Opening Hours

Monday            8.45am-7.00pm  
Tuesday           8.45am-5.30pm    
Wednesday      8.45am-5.30pm     
Thursday          8.45am-7.00pm    
Friday               8.45am-5.30pm     
Saturday           9.00am-12.00pm

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FEES

We request that your consultation is paid in full at the time of your visit, by cash, cheque, eftpos or credit card.  Our current charges are displayed at reception. These fees may vary between the doctors as doctors are at liberty to charge their own fees.

Bulk Billing: see front page re changes at time of Covid pandemic

• Concession card holders: Most doctors charge a discounted fee for Health Care Card Holders & Pensioner (not holders of Commonwealth Senior Cards), depending on the complexity of the problem.
• DVA Gold Cards: People D.V.A Gold cards are bulk billed.
• Children Under 16: Doctor's no longer routinely Bulk Bill children under 16, most will be charged a discount fee, depending on the length of the consultation.
  
• Non Concession: Payment in FULL is expected on the day of consultation. In cases of financial hardship, we will accept gap only payments
• Evening clinic: There is no bulk billing after 6pm.

Scripts:

• A fee of $10.00 applies for all scripts when repeat ongoing scripts are given without seeing the doctor, and this money is passed to charity.
• Alternatively you can have a quick script appointment with a doctor just to pick up your script and this may be bulk billed. Script requests require 24 hours notice and we advise you to ring before collecting the script.

 
​Procedures: 
A fee between $75-180 out of pocket applies for use of the treatment room for procedures such as removal of foreign body, skin lesions, IUD, suturing etc. This gap is on the lesser scale for pensioners and dependent on the procedure so please ensure you discuss with your doctor before the procedure. This fee is to cover the costs of equipment, sutures , dressing , sterilizing and doctor and nurse's time.

• Vasectomies: These are conducted by our visiting urologist Charles Han. They have an out of pocket cost of approximately $650.00, however this fee is set by his rooms.

Appointments

• For appointments please phone 9752 1455 or Book Online (NOTE: Every effort will be made to accommodate your preferred time.)
• ​For safety reasons we are obliged to have a three point identity check.

Emergencies: will always be given priority.
If you have chest pain, shortness of breath, or anything you think may be urgent please tell our receptionists so they can transfer your call to the nurse or doctor.

Long Appointments: If you need several matters dealt with or have a complex issue please book a double appointment as our usual 15 minute time may not be enough.

Home Visits: Yes; home visits are available by arrangement to regular patients within a 5 km radius of Monbulk, whose condition prevents them from attending the surgery.

After Hours Advice: Yes we offer after hours advice for regular patients of our clinic by phoning the clinic phone number where an answering machine will give instructions. This service is not bulk billed.

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SPECIAL NOTE REGARDING FIRE RISK MONTHS

We  will  be  closed on CODE RED days with possibly reduced services on EXTREME days . (NOTE: This  does  NOT mean total  fire  ban  days). A message will be on our answering machine and the usual on call arrangements will apply. We will notify patients with appointments on the day before such days.