Current News & Information

COVID-19 TESTING   
We are still offering COVID-19 testing. This will be conducted safely in your car by one of our Doctors who can assess you. 
If a further physical check is needed, the Doctor can see you in a separate, isolation area of the clinic.

IF YOU HAVE ANY FLU LIKE SYMPTOMS OR ARE UNSURE IF YOU NEED A TEST PLEASE CALL US. 
See also​ https://www.dhhs.vic.gov.au/coronavirus OR CALL  COVID HOTLINE1800 020 080.

LET'S KEEP UP COVID-19 TESTING !
Thank you to our wonderful community for all your efforts so far with helping to stop the spread of COVID-19.  As restrictions seem to come and go in 2021, it can be tempting to get complacent, but let us remain vigilant and continue to do our part to keep our community safe.  This includes social distancing as much as possible, keeping our face masks on, as well as getting tested and isolating if you have any symptoms.

At Monbulk Family Clinic, we will also continue doing everything we can to keep you safe and do our best to support our community during this difficult time. We will continue to keep providing COVID testing for everyone so please contact our friendly receptionists on 9752 1455 to arrange a COVID test if you experience any symptoms no matter how minor.

TELEHEALTH FEES
Telehealth consults will incur a private fee equivalent to a face to face consultation unless you are eligible to be bulk billed in line with our Billing Policy or after discussion with your Doctor.

WE ARE STILL OPEN FOR BUSINESS
But it's not quite business as usual.
Below is a list of changes currently in place in our clinic to keep you and our team safe:

• Our waiting room is restricted access due to social distancing requirements.
• You can book on 'Hotdoc' (access through the green booking button above) or by contacting reception for BOTH telephone and in person appointments.
• Patients seen in person at the clinic, will be asked to remain in their cars on arrival and call reception to check in. All patients will be asked a series of screening questions and then asked to wait in the car until the doctor is ready for them.
• You must wear a face mask to be allowed entry to the clinic.
• Temperature checks are being conducted at the door.
• Please scan our QR code before entering the building.

Note: When you arrive, if you have no mobile phone, please knock on the door and a staff member will come and assist you, as you may not enter the clinic until checked.

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monbulk family clinic  

Phone:  (03) 9752 1455    
Fax:  (03) 9752 1466          

1-3 Mt Pleasant Rd,
P.O. Box 315,
Monbulk, Vic, 3793

If you do not see an appointment displayed on our online booking system, please phone the clinic as we will try to accommodate you.

Please note: Dr John Gruner, and our  GP registrars also work at our sister, computer linked, Kallista and Selby Clinics.
Visit: Kallista or Selby

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Opening Hours

Monday & Thursday  - 8.45am until 7.00pm
 Tuesday, Wednesday & Friday  - 8.45am until 5.30pm
Saturday - 9.00am until 12.00pm 
NOTE: We are closed public holidays and CODE RED fire risk days. We may also have reduced services on EXTREME fire days.

Compliments & Complaints

We welcome your feedback on all aspects of our service, so feel free to talk to any of our staff or use the suggestion box in the waiting room. Patient satisfaction affects health outcomes and our practice acknowledges that despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.
If you are unable to resolve the issue with us, you may contact:
The Office of the Health Services Commission (Victoria) on 1800 136 066

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Monbulk Family Clinic acknowledges the Wurundjeri people as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past, present and emerging.

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