Important Notice to all our patients!

We are still open for business but it is not quite business as usual.
​ The Government is encouraging doctors to consult with patients by phone or video call to maintain physical distancing and do all we can to reduce the spread of virus and protect our community.
Please stay at home unless it is absolutely necessary to go out, in order to protect yourself and others.  
All appointments with us are initially conducted via phone or video-link, and we will always see you if you must be seen, after talking to doctor.   All patients entering the clinic will have their temperature checked.

Telehealth consults are bulk billed for those eligible or after discussion with your Doctor. 
Eligible patients include; people aged 70+, Aboriginal & Torres Strait Islanders who are aged 50+, pregnant people, parents of a child under 12 months and people with a chronic health condition and/or immune compromised. Also patients required to self isolate under COVID-19 guidelines and who meet the current COVID-19 triage protocol for suspected infection.

All of our patients with a fever, cough, runny nose, or flu like symptoms will be seen and offered a COVID-19 test in a separate isolation area by the doctor rostered for that day.  Please do not enter the clinic but telephone reception upon arrival for further instructions.
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If you need to be physically seen the majority of the consultation will be done via phone, so face to face time will be kept to a minimum to reduce spread from someone who may have no symptoms of infection. 
​Please do not enter the clinic until you are directed to do so and have had your temperature checked.  All areas will be cleaned after each patient.
Please phone the clinic on 9752 1455 or you can book a Telehealth consultation online. 
Please do not attend the clinic unless by prior arrangement. 
​Thank you for your support.

monbulk family clinic  

Phone:  (03) 9752 1455    
Fax:  (03) 9752 1466          

1-3 Mt Pleasant Rd,
P.O. Box 315,
Monbulk, Vic, 3793

If you do not see an appointment displayed on our online booking system, please phone the clinic as we will try to accommodate you.

Please note: Dr John Gruner, and our  GP registrars also work at our sister, computer linked, Kallista and Selby Clinics.
Visit: Kallista or Selby

Opening Hours

Monday & Thursday  - 8.45am until 7.00pm
 Tuesday, Wednesday & Friday  - 8.45am until 5.30pm
Saturday - 9.00am until 12.00pm 

NOTE: We are closed public holidays and CODE RED fire risk days. We may also have reduced services on EXTREME fire days.
Out of hours phone 9752 1455 for on call advice (all hours).  
See our 'About' section for billing information.

OUR VISION:   
We provide holistic health care to our community with pride in our work and a commitment to excellence. 

OUR MISSION:  
​Our priority is to provide high quality care and maintain a healthy, independent community.
We have a supportive, inspiring workplace where we are proud of what we do.
Being a multi-skilled team, we strive for excellence by teaching and learning.
We work in partnership with our patients and their families

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Compliments and Complaints

We welcome your feedback on all aspects of our service, so feel free to talk to any of our staff or use the Suggestion box in the waiting room.  Patient satisfaction affects health outcomes and our practice acknowledges that despite our                                                                                                      best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.
If you are unable to resolve the issue, you may contact:
The Office of the Health Services Commission (Victoria) on 1800 136 066

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Monbulk Family Clinic acknowledges the Wurundjeri people as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past, present and emerging.

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