Current News & Information

COVID-19 TESTING   
There has been various changes to Victoria's test and isolate protocols due to the current 2022 outbreak. The image below details the current national protocols and procedures for close contacts and/or those feeling unwell. Please consider this before booking an appointment for PCR testing with us. 

We are still offering COVID-19 testing to all of our current patients if required. This will be conducted from your car or in our seperate isolation are with full safety procedures to keep you, our other patients and staff safe. If you have a sore throat, cough, headache, fever, runny nose etc. OR meet the current Government guidelines for needing a PCR test please contact reception to book an appointment to be tested.
If a further physical check is needed, the Doctor can see you in a separate, isolation area of the clinic.

IF YOU HAVE ANY FLU LIKE SYMPTOMS OR ARE UNSURE IF YOU NEED A TEST PLEASE CALL US. 
See also​ https://www.dhhs.vic.gov.au/coronavirus OR CALL  COVID HOTLINE1800 020 080.

COVID VACCINATION CLINIC - PFIZER 5-11 YEARS
We are now running Pfizer clinics for children aged between 5 and 11 years for both NEW & EXISTING MONBULK FAMILY CLINIC PATIENTS. ​Detailed information about the 5-11 year old vaccine can be found under the 'COVID VACCINATIONS' tab at the top of our website!
Please note that the appointments marked 'Covid Vaccination Clinic - Pfizer 5-11yrs Clinic' in HotDoc are not to be booked by people ages 12+.

TELEHEALTH FEES
Telehealth consults will incur a private fee equivalent to a face to face consultation unless you are eligible to be bulk billed in line with our Billing Policy or after discussion with your Doctor.

WE ARE STILL OPEN FOR BUSINESS
But it's not quite business as usual.
Below is a list of changes currently in place in our clinic to keep you and our team safe:

• Our waiting room is restricted access due to social distancing requirements.
• You can book on 'Hotdoc' (access through the green booking button above) or by contacting reception for BOTH telephone and in person appointments.
• Patients seen in person at the clinic, will be asked to remain in their cars on arrival and call reception to check in. All patients will be asked a series of screening questions and then asked to wait in the car until the doctor is ready for them.
• You must wear a face mask to be allowed entry to the clinic.
• Please scan our QR code before entering the building.

Note: When you arrive, if you have no mobile phone, please knock on the door and a staff member will come and assist you, as you may not enter the clinic until checked.

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monbulk family clinic  

Phone:  (03) 9752 1455    
Fax:  (03) 9752 1466          

1-3 Mt Pleasant Rd,
P.O. Box 315,
Monbulk, Vic, 3793

If you do not see an appointment displayed on our online booking system, please phone the clinic as we will try to accommodate you.

Please note: Dr John Gruner, and our  GP registrars also work at our sister, computer linked, Kallista and Selby Clinics.
Visit: Kallista or Selby

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Opening Hours

Monday & Thursday  - 8.45am until 7.00pm
 Tuesday, Wednesday & Friday  - 8.45am until 5.30pm
Saturday - 9.00am until 12.00pm 
NOTE: We are closed public holidays and CODE RED fire risk days. We may also have reduced services on EXTREME fire days.

Compliments & Complaints

We welcome your feedback on all aspects of our service, so feel free to talk to any of our staff or use the suggestion box in the waiting room. Patient satisfaction affects health outcomes and our practice acknowledges that despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.
If you are unable to resolve the issue with us, you may contact:
The Office of the Health Services Commission (Victoria) on 1800 136 066

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Monbulk Family Clinic acknowledges the Wurundjeri people as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past, present and emerging.

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