monbulkfamilyclinic

Important Notice to all our patients!

LET'S KEEP UP COVID-19 TESTING !
Since the peak of the pandemic where our doctors were seeing and testing about 50 patients a day between Selby , Kallista and Monbulk, we are now testing less but please see us if you have any flu like symptoms or are uncertain.
Our community has done so well, lets all do our part to not go back to where we were and ensure any virus spread gets picked up early. This will help ourselves and others.

We are still open for business but it is not quite business as usual.
We are open but our waiting room is restricted access . Book on "Hotdoc" (the green button above) or phone us for an appointment with your doctor by telehealth or in person.
For patients seen at the Clinic, please call us upon arrival, answer our screening questions and wait in your car. You must wear a mask to be allowed to enter the clinic.
Your Doctor will call you on your mobile phone to keep face to face time to a minimum and reduce spread from someone who may have no symptoms of infection. You will then be directed inside where you will need a temperature check and to sanitise your hands.
When you arrive If you have no mobile phone, please knock on the door and a staff member will come to you as you may not enter the clinic until checked.

Telehealth consults will incur a private fee equivalent to a face to face consultation unless you are eligible to be bulk billed in line with our Billing Policy or after discussion with your Doctor.

All of our patients with a fever, cough, runny nose, or flu like symptoms will be seen and offered a COVID-19 test in a separate isolation area by the doctor rostered for that day. Please do not enter the clinic but telephone reception upon arrival for further instructions.

Please phone the clinic on 9752 1455 or you can book a Telehealth consultation online.
Please do not attend the clinic unless by prior arrangement.
Thank you for your support.

monbulk family clinic

Phone: (03) 9752 1455
Fax: (03) 9752 1466

1-3 Mt Pleasant Rd,
P.O. Box 315,
Monbulk, Vic, 3793

If you do not see an appointment displayed on our online booking system, please phone the clinic as we will try to accommodate you.

Please note: Dr John Gruner, and our GP registrars also work at our sister, computer linked, Kallista and Selby Clinics.
Visit: Kallista or Selby

Opening Hours

Monday & Thursday - 8.45am until 7.00pm
Tuesday, Wednesday & Friday - 8.45am until 5.30pm
Saturday - 9.00am until 12.00pm

NOTE: We are closed public holidays and CODE RED fire risk days. We may also have reduced services on EXTREME fire days.
Out of hours phone 9752 1455 for on call advice (all hours).
See our 'About' section for billing information.

OUR VISION:
We provide holistic health care to our community with pride in our work and a commitment to excellence.

OUR MISSION:
Our priority is to provide high quality care and maintain a healthy, independent community.
We have a supportive, inspiring workplace where we are proud of what we do.
Being a multi-skilled team, we strive for excellence by teaching and learning.
We work in partnership with our patients and their families

Compliments and Complaints

We welcome your feedback on all aspects of our service, so feel free to talk to any of our staff or use the Suggestion box in the waiting room. Patient satisfaction affects health outcomes and our practice acknowledges that despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.
If you are unable to resolve the issue with us, you may contact:
The Office of the Health Services Commission (Victoria) on 1800 136 066

Monbulk Family Clinic acknowledges the Wurundjeri people as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past, present and emerging.

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