BILLING CHANGES - JULY 1ST 2022
From July 1st 2022, Monbulk Family Clinic will be increasing our private billing fees across all appointment types. This increase has been a difficult decision for the practice but is necessary if we wish to continue operating. Detailed information, including our updated fee schedule, can be found by clicking here.

TELEHEALTH FEES
Telehealth consults will incur a private fee equivalent to a face to face consultation unless you are eligible to be bulk billed in line with our Billing Policy or after discussion with your Doctor.

WE ARE STILL OPEN FOR BUSINESS
But it's not quite business as usual.
Below is a list of changes currently in place in our clinic to keep you and our team safe:

• Our waiting room is restricted access due to social distancing requirements.
• You can book on 'Hotdoc' or by contacting reception for BOTH telephone and in person appointments.
• Patients seen in person at the clinic, will be asked to remain in their cars on arrival and call reception to check in. All patients will be asked a series of screening questions and then asked to wait in the car until the doctor is ready for them.
• You must wear a face mask to be allowed entry to the clinic.
• Please scan our QR code before entering the building.

Note: When you arrive, if you have no mobile phone, please knock on the door and a staff member will come and assist you, as you may not enter the clinic until checked.

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monbulk family clinic  

Phone:  (03) 9752 1455    
Fax:  (03) 9752 1466          

1-3 Mt Pleasant Rd,
P.O. Box 315,
Monbulk, Vic, 3793

If you do not see an appointment displayed on our online booking system, please phone the clinic as we will try to accommodate you.

Please note: Dr John Gruner, and our  GP registrars also work at our sister, computer linked, Kallista and Selby Clinics.
Visit: Kallista or Selby

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Opening Hours

Monday & Thursday  - 8.45am until 7.00pm
 Tuesday, Wednesday & Friday  - 8.45am until 5.30pm
Saturday - 9.00am until 12.00pm 
NOTE: We are closed public holidays and CODE RED fire risk days. We may also have reduced services on EXTREME fire days.

Monbulk Family Clinic

Compliments & Complaints

We welcome your feedback on all aspects of our service, so feel free to talk to any of our staff or use the suggestion box in the waiting room. Patient satisfaction affects health outcomes and our practice acknowledges that despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.
If you are unable to resolve the issue with us, you may contact:
The Office of the Health Services Commission (Victoria) on 1800 136 066

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Monbulk Family Clinic acknowledges the Wurundjeri people as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past, present and emerging.

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